Shipping policy

Shipping Policy

Shipping Locations

Orders may be shipped to addresses within the United States.

At this time, we do not ship internationally, to U.S. territories, or to freight forwarding services unless otherwise stated on a product page.

Orders must be shipped to a valid residential or commercial address.

Order Processing & Handling Time

Orders are processed within 1–2 business days after payment has been successfully completed.

Orders placed after the daily shipping cutoff time will be processed the following business day.

Processing times may be longer during holidays, major sales events, or due to circumstances outside our control.

Daily Shipping Cutoff Time

Orders placed before 2:00 PM Eastern Time (ET) on business days are typically processed the same day.

Orders placed after this time will be processed on the next business day.

Shipping Duration

Shipping duration is the estimated time a carrier takes to deliver a package after it leaves our facility.

Total delivery time consists of two parts:

Handling Time
Time required to prepare and ship the order.

Shipping Time
Time required for the shipping carrier to deliver the package.

Estimated delivery windows:

Shipping Method Handling Time Transit Time Estimated Delivery
Standard Shipping 1–2 business days 3–7 business days 4–9 business days total
Expedited Shipping 1 business day 2–3 business days 3–4 business days total

Delivery estimates may vary depending on destination, weather conditions, carrier delays, or other circumstances outside our control.

Shipping Costs

Shipping prices are displayed before checkout and are calculated based on factors such as:

  • Shipping destination

  • Shipping method selected

  • Order weight or size

Occasionally, we may offer free shipping promotions, which will be clearly stated on the website.

Shipping Carriers

Orders may be shipped using trusted carriers including:

  • UPS

  • FedEx

  • USPS

  • Other regional or national carriers

The shipping carrier used depends on the selected shipping method and delivery location.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number.

Customers can track their shipment directly on the carrier’s website using the provided tracking number.

Tracking information may take up to 24 hours to update after the order has shipped.

Lost, Delayed, or Missing Packages

If your package appears delayed, please check the tracking link included in your shipping confirmation email.

If your order shows as delivered but has not been received, or if the package appears lost in transit, please contact our support team.

Missing or undelivered packages should be reported within 7 days of the delivery date.

Our team will work with the shipping carrier to investigate and determine appropriate next steps.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If a shipment is returned due to an incorrect address, failed delivery attempt, or refusal of delivery, additional shipping fees may apply to resend the order.

Import Duties, Taxes, and Fees

For orders shipped within the United States, applicable sales taxes may be applied at checkout where required by law.

If international shipping becomes available in the future, customers may be responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These fees are determined by the customs authority of the destination country and are not controlled by our company.

Shipping Restrictions

Some products may have shipping restrictions due to carrier rules, regulations, or product characteristics. If applicable, these restrictions will be clearly stated on the relevant product pages.

Contact & Business Information

Legal Business Name: Optiwatt, Inc.
Business Address:
1212 Broadway Plaza, Suite 2100
Walnut Creek, CA 94596
United States

Main Website: https://optiwatt.com

Main Website Name: Optiwatt

Shopping Website: https://shop.optiwatt.com

Shopping Website Name: Optiwatt

Phone: +1 (925) 492-7585
Email: support@optiwatt.com

Business Hours:
Customer Service Hours: Monday-Friday, 9:00 AM - 5:00 PM PST

Response Time: Typical response time: 24-48 hours

For order, product, or billing questions, please include your order number when contacting support.

 

Social Media

You can also connect with us for updates and support on:

Last Updated

This shipping policy may be updated periodically to reflect operational, legal, or regulatory changes.