About Us
About Optiwatt
Optiwatt is a U.S.-based energy technology company focused on helping customers access modern, energy-efficient home products through a simple and transparent online shopping experience.
We work with established manufacturers and authorized distribution partners to offer smart thermostats, energy monitoring devices, and related home efficiency products designed for residential use.
How We Operate
Optiwatt sells products directly to customers through Shop.Optiwatt.com.
Orders are fulfilled and shipped from U.S.-based warehouses operated by authorized distribution and logistics partners.
This allows reliable delivery, tracking, and manufacturer-sealed packaging while Optiwatt remains your seller of record and support contact.
Order Fulfillment & Shipping
When you place an order with Optiwatt:
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Your order is securely processed through our checkout
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Fulfillment is handled by an approved distribution partner
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Shipping details and tracking information are provided once the order ships
Shipping timelines, carriers, and delivery estimates are disclosed clearly at checkout and in our Shipping Policy.
Customer Support
Optiwatt provides customer support directly.
If you have questions before or after placing an order, our support team is available to assist with:
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Order inquiries
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Shipping and delivery questions
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Returns and refunds
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General product information
We aim to respond to all customer inquiries within 24-48 hours.
Business Information
Optiwatt
1212 Broadway Plaza, Suite 2100
Walnut Creek, CA 94596
United States
Email: support@optiwatt.com
Phone: +1 (925) 492-7585
Business Hours:
Monday–Friday, 9:00 AM – 5:00 PM (Pacific Time)
Transparency & Trust
We believe in clear communication and transparency.
Product descriptions, pricing, availability, shipping timelines, and policies are provided upfront so customers can make informed purchasing decisions.
Optiwatt does not make performance guarantees, savings claims, or incentive promises unless explicitly stated and supported by the product manufacturer.
Learn More
For additional details, please review:
All policies are accessible from the footer of our website.
Who We Are
Shop.Optiwatt.com is operated by Optiwatt, Inc., a U.S.-based energy technology company.
Optiwatt provides energy-efficiency and smart home products to homeowners, renters, and property owners.
Products are sold directly by Optiwatt and fulfilled through authorized distribution partners.