Warranty

Warranty

Limited Product Warranty

Products purchased from this store may include a limited warranty covering defects in materials or workmanship under normal use. Warranty coverage begins on the date of purchase and applies only to the original purchaser unless otherwise required by law.

Warranty terms may vary depending on the product. Where applicable, specific warranty information may also be listed on the product page.

Unless otherwise stated, the standard warranty period is one (1) year from the date of purchase.

What the Warranty Covers

The limited warranty covers defects in materials or workmanship that occur during normal use and within the applicable warranty period.

If a product is determined to have a covered defect during the warranty period, we may choose to:

  • Repair the product

  • Replace the product with the same or comparable item

  • Provide a refund or store credit equal to the purchase price

The remedy provided will be determined based on the nature of the issue and product availability.

What the Warranty Does Not Cover

This warranty does not cover issues resulting from:

  • Improper installation or setup

  • Misuse, abuse, or neglect

  • Unauthorized modification, repair, or disassembly

  • Accidents or external damage

  • Normal wear and tear

  • Use outside intended operating conditions

  • Environmental or natural events such as fire, flood, lightning, or power surges

Cosmetic damage that does not affect functionality may not be covered.

Warranty Eligibility

To be eligible for warranty service:

  • The product must have been purchased through this store or an authorized seller

  • Proof of purchase may be required

  • The warranty must still be within the applicable coverage period

Warranty coverage applies only to the original purchaser and may not be transferable unless required by law.

How to Request Warranty Support

To request warranty support, please contact our support team with the following information:

  • Order number or proof of purchase

  • Description of the issue

  • Photos or videos of the product (if applicable)

Support Email: support@optiwatt.com

Our team will review the request and provide instructions for next steps if applicable.

Returns for Warranty Evaluation

In some cases, products may need to be returned for evaluation. If a return is required, instructions will be provided by our support team.

Shipping costs associated with warranty returns may be the responsibility of the customer unless otherwise required by law.

Limitation of Liability

To the maximum extent permitted by law, the total liability under this warranty is limited to the repair, replacement, or refund of the product.

No liability is assumed for indirect, incidental, or consequential damages arising from the use of any product purchased from this store.

Legal Rights

This warranty provides specific legal rights. Additional rights may apply depending on the state or jurisdiction where the product was purchased.

Contact

Legal Business Name: Optiwatt, Inc.
Business Address:
1212 Broadway Plaza
Walnut Creek, CA 94596
United States

Main Website: https://optiwatt.com

Shopping Website: https://shop.optiwatt.com

Phone: +1 (925) 492-7585
Email: support@optiwatt.com

Business Hours:
Monday–Friday, 9:00 AM – 5:00 PM (Pacific Time)

Response Time: Within 1 business day

For order, product, or billing questions, please include your order number when contacting support.